Policies & FAQs
How do I book?
How do I care for the dishes?
All items will be delivered clean, sanitized, and protected in reusable packaging—please save this!
After your event, please rinse the pieces free of food and water. Do not use soap or a dishwasher. Return each item to its original reusable wrap for easy packaging.
We’re happy to handle the washing; just remember to rinse in clean water!
How do I make changes & updates
You can update your guest count, add-ons, or event theme up to 15 days before your event. Please note that some items may have limited availability.
To receive a full refund of your deposit, notify us at least 30 days in advance. For changes made between 29 and 15 days prior, a 50% refund may apply. Unfortunately, we cannot offer refunds for cancellations within 14 days of the event.
Is a security deposit required?
A security deposit of $50 per 8 guests is required at the time of booking, with a maximum deposit of $200. After your items are returned and inspected, your deposit will be refunded, minus any applicable damage fees. For details on specific damage charges, please refer to our Terms and Conditions.
Will I pick-up or have my order delivered?
For orders under $100, we kindly ask that you pick up and drop off your items at our Channahon location.
For orders ranging from $100 to $400, we offer delivery for a fee of $50 within a 50-mile radius.
For orders over $400, both delivery and pick-up are complimentary.
Can I customize my order?
Our place settings are designed to be flexible, allowing you to customize your package to fit your unique style and occasion. Plus, we offer a selection of additional serving pieces that can be added on to elevate your dining experience even further. Create a memorable setting that reflects your vision!